Refund Policy

Returns and refunds are not usually accepted. Please contact us if you have any issues with your product, as we handle exceptions on a case-by-case basis.

Our pods for Vertuo Not compatible with Vertuo Next, DeLonghi, and Breville machines - for these models choose our Reusable Lid

EcoLogical Method does not accept returns because we factor the environment into every decision we make - it's an integral part of our mission - and online retail returns are incredibly harmful to the environment.
As a result of reverse logistics (or returns) in the United States, 5 billion pounds of landfill waste is generated each year. During the return process, trucks burn approximately 1.6 billion gallons of diesel fuel, resulting in 15 million tons of carbon dioxide emissions. A total of $380 billion in goods were returned in 2017, representing 11.3% of all purchases.
We think the culture of "shopping online in excess because returns are free" is the real problem here, and that we should only buy things we have thoroughly researched.
The advice we offer? Be an informed online shopper.
All of our products are thoroughly researched and vetted to ensure that our community receives the highest quality and most sustainable products on the market. Even so, we urge you to research purchases before making them, avoid impulse buys, and (simply put) don’t buy what you don’t need.
We value you tremendously and hope that, together, we can all work towards consuming less and purchasing more mindfully.
You can always contact us for any return questions at
Damages and issues 
You should inspect your order upon receiving it and contact us if it is defective, damaged, or if it is the wrong item. This will enable us to evaluate the situation and resolve it.