We do not accept returns or issue refunds. If you have any issues with your product, please contact us as we address exceptions on a case-by-case basis.
The reason for not accepting returns is because we factor the environment into every business decision we make at EcoLogical Method - it’s a part of our core mission - and online retail returns are incredibly harmful to the environment.
Here's why: Reverse logistics (or returns) generate 5 billion pounds of landfill waste per year in the U.S. During the return process, trucks burn roughly 1.6 billion gallons of diesel fuel, resulting in 15 million metric tons of carbon dioxide emissions. In 2017, 11.3 percent of all purchases were returned, amounting to $380 billion worth of goods.
We believe that the “shop online in excess because returns are free” culture is the real issue here and that we should only buy what we have really researched.
Our advice? Learn to be a smarter online shopper. We research and heavily vet all of our products to ensure that our community is receiving only the best and most sustainable products currently available. Even so, we urge you to research purchases before making them, avoid impulse buys, and (simply put) don’t buy what you don’t need. We value you tremendously and hope that, together, we can all work towards consuming less and purchasing more mindfully.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.