Where are we based?
We're happily based in Israel and the U.S.
HOW TO USE Coupon Code?
If you have a coupon code just finish your purchase and add it at the end after checkout.
You will see your Discount immediately. if you have any issues, please feel free to contact us via our live chat or our email: email@example.com
How does the shipping work?
EcoLogical Method partners with global merchants and artisans in order to provide you with the best prices and the most interesting products. This means that your order will be shipped from global areas via our partnership with the delivery company.
Since we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
Do you offer international shipping?
Yes! We want to make it easier for you to reduce your waste, no matter where you are!
How long does it take to ship my order?
Once your order is placed, our team will hand pick and pack it for you. We aim to mail your package the same day your order was placed. Your package will be in transit according to your location. All orders should be received within 3-4 weeks.
Please confirm if your shipping address is correct and contact us with your order number so we can help!
Can I combine the two orders into one shipment?
The tracking number for my order stopped updating, what happened?
If you're buying from outside the US, your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Can I change my address after I place an order?
Please contact us with your order number and updated shipping address to request an address change to your order, and we will do our best to accommodate it if the order has not been shipped.
What if my Package is lost?
What is your return policy?
We do not accept returns or issue refunds. If you have any issues with your product, please contact us as we address exceptions on a case-by-case basis
Why doesn't EcoLogical Method accept returns?
Do you have further questions? Please send us an email at firstname.lastname@example.org or DM us on our social media or our Chat at the bottom of the screen!