FAQ

General Information

If you have a coupon code just finish your purchase and add it at the end after checkout.
You will see your Discount immediately. if you have any issues, please feel free to contact us via our live chat or our email: info@ecologicalmethod.com

EcoLogical Method partners with global merchants and artisans in order to provide you with the best prices and the most interesting products. This means that your order will be shipped from global areas via our partnership with the delivery company.

Since we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)
Do you offer international shipping?
Yes! We want to make it easier for you to reduce your waste, no matter where you are!

Once your order is placed, our team will hand pick and pack it for you. We aim to mail your package the same day your order was placed. Your package will be in transit according to your location.  All orders should be received within 3-4 weeks.

Please confirm if your shipping address is correct and contact us with your order number so we can help!
Can I combine the two orders into one shipment?

 Please contact us to request that we combine your orders and we will do our best to accommodate! Please include both order numbers.

If you're buying from outside the US, your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Please contact us with your order number and updated shipping address to request an address change to your order, and we will do our best to accommodate it if the order has not been shipped.

We’ll do everything we can to track down your package! Check with your neighbors before you email us, and we’ll follow up with the shipping carrier to see what went amiss.   We consider a lost package to have not been delivered within 30 business days after the package was shipped. EcoLogical Method is not liable for any packages lost by the Postal Service, or packages that are marked as delivered but not received by the customer. A claim can be filed for the item if the item has been shipped as Priority Mail. If the claim is not approved by the carrier, the product will not be replaced. Please confirm if your shipping address is correct and contact us with your order number so we can help.

Returns

Refer to our refund policy for more information.
If you have any issues with your product, please contact us as we address exceptions on a case-by-case basis

Reusable Coffee Pods FAQ's

The answer is yes - reusable pods are definitely worth it. They can produce a high-quality cup of coffee while being economical and environmentally friendly.

We currently have 4 types of reusable coffee pods: Nespresso® original pods(here),  Nespresso® Vertuo machines (here), and Keurig® (here). We Also have a reusable silicone lid for all Nespresso Vertuo machines including Vertuo next and Breville. 

There are holes in the pods designed so that the water can pass through without any obstructions. Many tests have been done to make sure neither the pod nor the machine gets damaged during the process.

They will last a few years if you take care of them and wash them after every use. Our offices have been using them for more than 3 years, and they still function as if they are brand new.

Yes! You can put tea bags or dry tea in the pod. Fill it in half and you will get at least 2 cups of tea in a matter of seconds :-) (Use the lungo button). Depending on the tea you use, you can even get yummy foam on top!

First of all, we want to remind you that reusing is always better than recycling. There is still a negative impact from recycling, even if it is less than just using it once and tossing it. 

That being said, Nespresso® recently decided (was forced to?) put in place a recycling program. But they only recycled 24% of their pods. Aluminum in their pods requires a special alloy, so only 0.1% of their pods are made from recycled aluminum.

Absolutely not. The only difference between using our pod and using any other pod is that our pod does not create any waste.

It is true that the pod will be hot after each use. Wait 1 or 2 minutes before handling it. To speed up the process, you can grab it with a tool and place it underwater. 

It might be easier if you choose one of our discounted packs with several pods to shorten the process in case you make coffee for friends and family.

You can throw it into your home compost, green waste bin (if your local council uses industrial composting facilities), or you can take it to your local community compost heap. If it ends up in a landfill, it will still break down at an accelerated rate, just not as quickly as it would in compost.

You can also use some as fertilizer for your soil, after washing it and mixing it in the ground it makes a great fertilizer!

The most significant factor is the coffee type and grinds you use. Our recommendation is to go for a dark roast profile and grind size of 142 microns (most coffee roasters will know what we mean).

Other customers recommend Lavazza Crema e Gusto if you're looking for a big name.

Adding less milk/water to your drink is another way to increase strength.

As a final step, you can also use two pods in order to double the strength of your coffee.

The coffee should be lightly pressed. The water won't flow freely if the coffee is too tightly tamped.

orem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

"Easy-Read Barcode Technology" on the Ecological Method's pods enables it to work with any Vertuo machine barcode reader.

Nespresso® Vertuo Reusable Pods- The Ecological Method pods for Nespresso© Vertuo are compatible with almost all the machines: Nespresso Vertuo Machines, Nespresso Vertuoline GCA1, Nespresso Delonghi ENV135 Series , ENV135S, ENV135B, ENV135T, ENV135R , Delonghi ENV155 Series. Compatible with Vertuoline coffee pods. 

The only machines NOT compatible are Vertuo Next machines and Breville.

Reusable Nespresso® pods classic size -The Ecological Method pods for Nespresso© are compatible with almost all the machines. The only machines NOT compatible are the Krups Essenza Auto family XN2000 -2100 (older version), the MI-schishare, the Delonghi EN97, Magimix M100, and the Essenza C100.

If you are not sure whether your machine is compatible, drop us an email at info@ecologicalmethod.com, or send us a message on Facebook or Instagram, and we will aim to respond within 24 hours :)

Do you have further questions? Please send us an email at info@ecologicalmethod.com or DM us on our social media or our Chat at the bottom of the screen!